In this age of deep societal challenges and growing complexity, when government at all levels is tasked with implementing a wide and growing range of policies to ensure and improve the public good, public managers and those working with governments can find it very difficult to move the needle on important programs and policy initiatives.
With her course MLD-125 What Works in Public Sector Management, Professor Elizabeth Linos introduces graduate students to the central elements of public management and policy implementation, with a focus on three core challenges that public managers face: managing programs; managing people; and managing change. A sampling of the questions explored in this course include:
- How can governments use data and evidence to improve program performance and what do you do when the data is bad?
- How do we reduce administrative burdens in government and why does it matter?
- How can we recruit, retain, and support frontline workers?
- What are the big dilemmas around algorithmic decision-making, nudging, participatory government, and other innovations that an effective public manager should consider?
Using academic theory from public management, real-world case studies, and a series of guest speakers who work in and with government, students will learn about the barriers and opportunities to make a difference through government. While most of the cases studied will focus on federal, state, and local government challenges in the U.S., Linos draws on best practices and studies from around the world.
Dr. Elizabeth Linos joined HKS in July 2022 as the Emma Bloomberg Associate Professor for Public Policy and Management. Linos is a magna cum laude graduate of Harvard College with majors in Government and Economics. She earned her PhD in Public Policy from the Harvard Kennedy School in 2016, and went on to spend 5 years as Assistant Professor of Public Policy at the Goldman School of Public Policy at UC Berkeley
Between college and graduate school, Linos worked directly in government as a policy advisor to the Greek Prime Minister, George Papandreou, focusing on social innovation and public sector reform. While pursuing her doctorate, Linos spent two years as Vice President, Head of Research and Evaluation at the Behavioral Insights Team – North America, working with government agencies in the U.S. and the U.K. to improve programs using behavioral science and to build capacity around rigorous evaluation. In 2021 she was appointed, and now remains, a non-resident Senior Fellow at The Brookings Institution.
Linos’ research focuses on how to improve government by focusing on its people and the services they deliver. Specifically, she uses insights from behavioral science and evidence from public management to consider how to recruit, retain, and support the government workforce, how to reduce administrative burdens that low-income households face when they interact with their government, and how to better integrate evidence-based policymaking into government. To those ends, Elizabeth founded and now directs The People Lab at the Harvard Kennedy School of Government with a mission to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. For more information, follow the work of The People Lab on Twitter.