Operations are at the heart of public service delivery. Considering essential service providers currently in the spotlight like the U.S. Postal Service, state-level providers of unemployment insurance, and public health agencies throughout the world charged with distributing the COVID-19 vaccines to populations across the globes, we see that optimal operations management can be critical to people’s lives. What, then, does it take for leaders of organizations like these to optimize for both effectiveness and efficiency, delivering for the public, and satisfying those to whom they are accountable? MLD-601: Operations Management taught by versatile Lecturer in Public Policy Mark Fagan explores how operations management is critical to value creation in the public sector. Featuring experiential learning through consulting projects with local government agencies and non-profit organizations, Fagan’s course helps students tackle real operations management issues. Past clients have included the City of Boston, Boston Public Schools, Children’s Hospital, Massachusetts Coalition for the Homeless, Massachusetts Department of Youth Services, Massachusetts Department of Revenue, and Rose Kennedy Greenway Conservancy. One recent notable student project was on “Improving Data Operations at Pine Street Inn’s Workforce Development Unit,” which aimed to help this major Boston organization understand and manage its job training program for homeless people.
At the end of this rigorous but fun course students will be able to:
- See opportunities to improve operations.
- Diagnose the problems and barriers to creating value.
- Design effective and efficient solutions.
- Apply concepts to solve client issues.
In addition to Operations Management, Fagan also teaches MLD-605: Systems Thinking and Supply Chain Management : Climate, Poverty and Human Rights (Spring) and a section of the MPP core course API-501 Policy Design and Delivery I.
Learn more about the work of Fagan and his students in these courses by exploring the Autonomous Vehicles Policy Initiative at the Taubman Center for State and Local Government,
Listen to Fagan discuss how policymakers can navigate the robot car revolution on this HKS PolicyCast podcast.
Read how students in the Spring 2020 Supply Chain Management course went to work to help when the COVID-19 struck
For questions about any of Mark Fagan’s courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.