MLD-234: Conducting Negotiation on the Frontlines with Claude Bruderlein

With the deepening of political divisions on societal challenges, policymakers must navigate increasingly tense environments to engage in constructive dialogues across political fault lines. They must be equipped with relevant sense-making frameworks, analytical tools and interpersonal skills to maintain productive dialogue with difficult counterparts on contentious issues such as the response to the pandemic, climate policies, gun control or irregular migration. Public officials and civil society organizations alike are not only expected to craft a constructive dialogue with all stakeholders but also to prevent and mitigate the risks of instrumentalization by various groups. To fulfill their role in such environments, policy professionals need to acquire strategic capabilities to lead constructive engagements with a wide range of stakeholders from the most supportive to the most disruptive while managing risks effectively in a tense public arena.

Student who take MLD-234 Conducting Negotiation on the Frontlines with Claude Bruderlein develop a solid understanding of the social, behavioral and cognitive implications of political tensions in society and equip students with the required strategic frameworks and practical tools to engage in high-stake policy dialogue and negotiation. It will provide students with core competences on strategic planning and crisis negotiation informed by current practices from the political, commercial and humanitarian sectors. It will further expand their technical skill set and self-confidence to engage with adversarial or intimidating counterparts while facilitating their connections with US-based frontline negotiators. This course is designed for students who intend to work in high-intensity environments at the domestic or international level. It complements the January-term course IGA-353M Frontline Negotiation Lab examining negotiation practices in the response to the Ukraine crisis in Europe.

Please note, this is a jointly offered course hosted by the Harvard Chan School of Public Health and, accordingly, students must adhere to the academic and attendance policies of HCSPH.

MLD-234 is taught in close collaboration with the Centre of Competence and Humanitarian Negotiation and the Harvard Humanitarian Initiative, enabling students to engage with frontline humanitarian negotiators from the UN and other international agencies operating in crises around the globe. This course offers a unique safe space to review and discuss current challenges and dilemmas with stakeholders of ongoing negotiation processes and examine practical tools and methods to overcome these challenges. Students will also be encouraged to develop their own critical thinking about these issues and to test their negotiation skills in simulations and other practical exercises.

Claude Bruderlein is Adjunct Lecturer on Global Health and Senior Researcher at the Harvard Humanitarian Initiative and Adjunct Lecturer at the Harvard Chan School of Public Health. He also holds a secondary appointment at the Harvard Kennedy School of Government. In his research, Mr. Bruderlein focuses particularly on the conduct of negotiation in complex and hostile environments.

Claude BruderleinSince 2012, he is serving as Strategic Advisor to the President of the International Committee of the Red Cross (ICRC) in Geneva, focusing on strategic relationships, communities of practice and institutional development. He also serves as Senior Researcher at the Centre of Competence on Humanitarian Negotiation (CCHN), a joint endeavour of the ICRC, the World Food Program (WFP), the High Commissioner for Refugees (UNHCR), and Médecins- Sans-Frontières (Doctors-Without-Borders) (MSF). In 2010, he co-founded the International Association of Professionals in Humanitarian Assistance and Protection and served as its first President of the Board until 2012.

Before joining Harvard University, Mr. Bruderlein served as Special Adviser on Humanitarian Affairs to the UN Secretary General, focusing particularly on issues related to the negotiation of humanitarian access and the targeting of sanctions. He worked on negotiation of access in Afghanistan and North Korea. He also served as an independent expert to the UN Security Council on the humanitarian impact of sanctions in Sudan, Burundi, and Sierra Leone. He has previously worked with the International Committee of the Red Cross (ICRC) as a field delegate in Iran, Israel and the Occupied Territories, Saudi Arabia, Kuwait, and Yemen.

MLD-234 is an excellent complement to the fall course MLD-236 Continuing Conflict: Old Challenges and New Debates with Rangita de Silva de Alwis, Bruderlein’s own January course IGA-353M Frontline Negotiation Lab, and other MLD negotiation courses.  Questions about other MLD negotiation courses or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

 

MLD-601: Operations Management with Mark Fagan

Operations are at the heart of public service delivery. Considering essential service providers currently in the spotlight like the U.S. Postal Service, state-level providers of unemployment insurance, and public health agencies throughout the world charged with distributing the COVID-19 vaccines to populations across the globes, we see that optimal operations management can be critical to people’s lives.  What, then, does it take for leaders of organizations like these to optimize for both effectiveness and efficiency, delivering for the public, and satisfying those to whom they are accountable?  MLD-601: Operations Management taught by versatile Lecturer in Public Policy Mark Fagan explores how operations management is critical to value creation in the public sector. Featuring experiential learning through consulting projects with local government agencies and non-profit organizations, Fagan’s course helps students tackle real operations management issues. Past clients have included the City of Boston, Boston Public Schools, Children’s Hospital, Massachusetts Coalition for the Homeless, Massachusetts Department of Youth Services, Massachusetts Department of Revenue, and Rose Kennedy Greenway Conservancy.  One recent notable student project was on “Improving Data Operations at Pine Street Inn’s Workforce Development Unit,” which aimed to help this major Boston organization understand and manage its job training program for homeless people.

At the end of this rigorous but fun course students will be able to:

  1. See opportunities to improve operations.
  2. Diagnose the problems and barriers to creating value.
  3. Design effective and efficient solutions.
  4. Apply concepts to solve client issues.

In addition to Operations Management, Fagan also teaches MLD-605: Systems Thinking and Supply Chain Management : Climate, Poverty and Human Rights (Spring) and a  section of the MPP core course API-501 Policy Design and Delivery I.

Learn more about the work of Fagan and his students in these courses by exploring the Autonomous Vehicles Policy Initiative at the Taubman Center for State and Local Government,
Listen to Fagan discuss how policymakers can navigate the robot car revolution on this HKS PolicyCast podcast.

Read how students in the Spring 2020 Supply Chain Management course went to work to help when the COVID-19 struck

From taking notes in the classroom to helping the front lines

For questions about any of Mark Fagan’s courses, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.

MLD-632M: Transforming Public Interest Organizations with Grant Freeland

Vision, Effective Leadership, Organizational Design and Culture, Developing Human Resources and Growing Capabilities are all key levers for transforming public interest organizations. How do leaders, consultants and other change agents strategically operate these levers is the subject of MLD-362M Transforming Public Interest Organizations taught by Grant Freeland.  During his years working in the field as managing director and senior partner with Boston Consulting Group, Freeland’s work has focused on driving transformations in large organizations in both the private and public sector. His work included organizational redesigns, creating high performance workforces, fostering culture change, boosting leadership effectiveness, and creating digital and agile organizations. Bringing this wealth of experience into MLD-362M, Freeland and his students explore a variety of organizations from large government departments; to foundations; to academic institutions; and not-for-profits. The course prepares students for advising leaders, and those leading organizational transformations, and is based on the premise that organizations need to adopt new strategies and policies as their environment changes. This course focuses less on developing those strategies and policies, but more on how to drive change through the organization, in order to more successfully implement that strategy. In addition to exploring multiple case examples, the course develops an integrated view on the levers that drive transformations. Applying that view, students then learn what are the tools to develop a Transformation plan to perform effective change and implementation management.  Key areas of such a plan include sequencing phases of change; change analysis; communication; stakeholder identification; stakeholder plans and actions, and creating mechanisms for tracking, accountability and transparency.

Harvard students can learn more by viewing the course video on Canvas and attending the live shopping session on Zoom (schedule linked here)

MLD-362M is offered in the Fall semester at the Harvard Kennedy School. If you have questions about this course, or any other in the MLD curriculum, email Greg Dorchak, MLD Area Administrator.